La extensión del cuestionario y su incidencia en la calidad de respuesta
DOI:
https://doi.org/10.58210/rie3737Palavras-chave:
Extensión del cuestionario, calidad de respuesta, calidad de data, encuestas digitalesResumo
Con la creciente sofisticación de las herramientas de encuestas en línea y la necesidad de investigaciones a distancia durante la pandemia de COVID-19, el uso de las encuestas digitales, con fines de investigación, se ha multiplicado. La comodidad que representa responder una encuesta digital ha generado un incentivo a desarrollar cuestionarios que incluyen una alta cantidad de preguntas y requieren varios minutos para completarlas, sin embargo, existe escasa información del efecto que podría tener la extensión del cuestionario sobre la calidad de la data obtenida. El objetivo de este estudio es explorar la incidencia de la extensión del cuestionario sobre la calidad de respuesta para estudios administrativos. La metodología empleada en esta investigación es la revisión bibliométrica con metodología PRISMA. Para el efecto se han analizado 30 artículos publicados en SCOPUS desde el 2008 al 2024. Los resultados sugieren que el tamaño del cuestionario y la condición de respuesta forzada tienen una incidencia en la pérdida de calidad de respuesta. Así mismo, los resultados sugieren la estrategia de división del cuestionario en secciones para evitar el agotamiento del encuestado. El estudio plantea la hipótesis de una pérdida de calidad en cuestionarios extensos, lo cual invita a cuestionar los resultados y conclusiones de investigaciones que utilicen instrumentos con excesivo número de ítems.
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