MUNICIPAL ASSIGNMENT AS AN EFFECTIVE SERVICE QUALITY CONTROL TOOL

Irina  Albertovna Duborkina; Antonina   Pavlovna Sokolova; Rifat  Zhamaletdinovich Sirazhdinov; Olga  Anatolyevna Petrina; Marina  Nikolaevna Mironova

REVISTA DE HUMANIDADES Y CIENCIAS SOCIALES

MUNICIPAL ASSIGNMENT AS AN EFFECTIVE SERVICE QUALITY CONTROL TOOL

Autores/as

Dr. (C) Irina Albertovna Duborkina
Dr. (C) Antonina Pavlovna Sokolova
Dr. (C) Rifat Zhamaletdinovich Sirazhdinov
Dr. (C) Olga Anatolyevna Petrina
Dr. (C) Marina Nikolaevna Mironova

Palabras clave:

Quality of service, Q uality indicator, Municipal assignment

Resumen

At present, a state (municipal) assignment is a mandatory document that needs to be formed and executed to establish the quality indicators of the activity of an institution. This approach follows from Article 69.2 of the Budget Code of the Russian Federation, according to which, a state (municipal) assignment should contain indicators of the quality of the provision of state (municipal) services. Quality indicators for the provision of services provided by state (municipal) institutions should be developed based on the most important problems that service recipients face and comply with applicable regulations.

Publicado

11-12-2019

Cómo citar

Albertovna Duborkina, Irina, Antonina Pavlovna Sokolova, Rifat Zhamaletdinovich Sirazhdinov, Olga Anatolyevna Petrina, y Marina Nikolaevna Mironova. 2019. «MUNICIPAL ASSIGNMENT AS AN EFFECTIVE SERVICE QUALITY CONTROL TOOL». Revista Inclusiones, diciembre, 342-52. https://revistainclusiones.org/index.php/inclu/article/view/829.