Asadi, M. ., M. . Abdolvand, K. . Hanzaee, y M. . Khounsiavash. «THE INVESTIGATION EFFECT FACTORS ON CUSTOMER RELATIONSHIP MANAGEMENT IN BANKING INDUSTRY (CASE STUDY: CORPORATE BANKING) "MIX METHOD"». Revista Inclusiones, marzo de 2019, pp. 170-89, https://revistainclusiones.org/index.php/inclu/article/view/2063.