Smirnova, E. ., E. . Kuznetsova, D. . Dianov, y O. . Tolmachev. «APPLICATION OF CRM-SYSTEMS IN THE WORK OF RETAIL FRANCHISE NETWORKS». Revista Inclusiones, abril de 2020, pp. 590-01, https://revistainclusiones.org/index.php/inclu/article/view/1187.