GUGELEV, Alexander; KHATSENKO, Alexander; SOSHINOV, Ilya; MASHENTSEVA, Galina. ASSESSMENT OF CUSTOMER SATISFACTION OF FINANCIAL ORGANIZATIONS. Revista Inclusiones, [S. l.], p. 480–489, 2020. Disponível em: https://revistainclusiones.org/index.php/inclu/article/view/381. Acesso em: 20 mar. 2026.