SMIRNOVA, Elena; KUZNETSOVA, Elena; DIANOV, Dmitry; TOLMACHEV, Oleg. APPLICATION OF CRM-SYSTEMS IN THE WORK OF RETAIL FRANCHISE NETWORKS. Revista Inclusiones, [S. l.], p. 590–601, 2020. Disponível em: https://revistainclusiones.org/index.php/inclu/article/view/1187. Acesso em: 13 feb. 2026.